Let's see... where did we leave off?
I had broken my brand new fly rod, called in the warranty, asked for two-day shipping, and had yet to see it after 7 days. According to the Echo Rod Co., UPS' tracking system said they lost the package and now I was going to have to wait up to 15 days before it was replaced and that was all a "maybe." After a conversation with the company about regenerative relationship building and people over profit as business model, I found myself in newly formed a regenerative relationship with the fly rod company - they were going to send me a brand new rod, right away, because they did in fact value me as a customer and wanted to help get me back on the stream with their quality product in my hand. Yay! How could it get any better than that?
But wait... It does get better.
The very next day, as in 24 hours after I was told I wouldn't have to wait and a new rod was on its way, UPS pulled into the driveway. I could hardly believe that they had actually over-nighted the new rod.
Well... they hadn't.
In a bizarre twist, the lost rod, the original one, had found its way home. I knew this because when I opened the box, my hand writing was on the rod tub. The original broken rod, lost in the mail, was found.
The good folks at Echo Fly Rods had given me not one new section of rod (I broke the tip) but two, just in case I break it again. All of this was done before I had ever spoken to them.
How exiting, I thought. How odd. And wait... There is actually another brand new rod on the way.
Feeling a new sense of loyalty, I immediately called the company to tell them about the delivery and to arrange to have the new, new rod, once it arrived, returned. But Anna, the amazing lady in charge of repairs and warranties, told me to keep them both.
I could hardly believe it. She only asked that I scratch the name off of the name on original rod to void the warranty. Fair enough. "Done!" I told her.
The story of how one fishing rod became two, plus an extra rod tip, plus a new understanding of the power of peacemaking, and a renewed hope that problems can not only get solved in a manner where all parties are winners, but so they may also have a strengthened relationship to one another, loyalty, trust, understanding.
I believe the time has come my friends, where we should settle for no less than this sort of problem solving / relationship building for ourselves, our planet, our communities, and of course for the generations yet to come. Let's let this be our legacy.